Returns Policy
All products purchased through this website are covered by our 30 day no quibble guarantee. If you are not totally satisfied with your order or have simply changed your mind, please return the unopened product to us within 30 days of your order date and we will refund you or send you a replacement if you request one. Please include a brief letter including your name and address and an explanation as to why you are returning the item(s). Please note we do not refund any postage you may have been charged unless the item is damaged, wrongly described or faulty.
Cancellations / Refunds
You are entitled to a refund even if there is nothing wrong with the goods received. You have 30 days to cancel your order you can do so by contacting us via email or call within our opening hours. This 30 days cancellation period starts from the day you have received your parcel. You have 30 days to return the goods to us. This applies to all customers in the European Economic Area (EEA).
The goods must be sent back to us in the same condition as received and must not be damaged.
A refund will not be issued if goods are returned with any of the following or similar damage:
Our Brand New Items: all goods are brand new.
Marks of usage, Cracks, Dents, Water Damage, Missing Parts, Missing Packaging or Any sign of scratches on the screen or any part of the product.
All of our Brand New devices come with a 12-24 months manufacturers warranty unless otherwise specified. The warranty period starts from the day you receive the goods. If you device develops a fault within warranty period you can claim warranty directly with manufacturer or through us. It takes up to TWO WEEKS to process warranty by us. We can offer you a replacement or refund if we exceed TWO weeks time frame.
How long does it take to process my refund?
It can usually take up to 3 working days (Monday-Friday, excluding bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed.